Professional Services
Professional Services
One source: IT skills and services
The technical skills that underpin all DSI’s solutions have been consolidated into an integrated set of Professional Services to provide a single integrated resource for customers.
Providing end-to-end customer service
DSI has been successfully delivering a comprehensive portfolio of Professional Services for many years and is the only source you need for Technology, Skills and Services.
Our Professional Services offer pre-sales independent technical advice, a full range of services including design and implementation, extensive customer services and IT training.
Support for your business
With our CDP's Support centre we can offer support to over 5,000 customers, providing the post-sales care that ensures their solutions are fulfilling their expectations.
State-of-the-art facilities
Our CDP have invested heavily in the creation of multiple solution centres located in Harrogate, Reading and the heart of London. These superb state-of-the-art centres are available for pre-sales opportunities and allow us to showcase IT infrastructure solutions.
Their facilities are the largest of their kind in the UK and allow DSI to demonstrate all the leading vendor's storage solutions in a truly heterogeneous environment.
- State of the art equipment
- All leading vendor's latest product offerings
- Fully Heterogeneous Solution Suites
If you would like to book a demonstration, please fill in our contact your DSI Account Manager on 0845 006 7777
All latest Principles:
- Storage Management: Replication, Migration and Virtualisation
- Security Services: Firewalls & VPN’s, Intrusion, Encryption, AAA and Secure content
- Training Services and Security - Scheduled and Bespoke.
List of Services
| Service | Description | Deliverables | Requirements |
Validation | Confirming that a solution is viable | A standard response explaining resellers liability to final solution but with amendments where necessary | Written explanation of a solution |
Evaluation | Set up an evaluation of appropriate products at customer premises | Temporary licenses or hardware evaluation where appropriate | Technical involvement with reseller. Design and criteria approved by customer |
Workshop/ onsite training | Technical workshops delivered by product often including product demos | Presentations and demonstrations | Justification based on prospective business plan |
Proposal | To assist in the development of a proposal that will lead to a significant solution, value or complexity | Sections of a proposal for inclusion within reseller’s own document | DSI must have been involved in all necessary meetings, discussions and demonstrations |
Technical update | Technical messages delivered by product or theme | Presentation by a consultant using vendor or DSI written content | Justification based on prospective business plan |
Technical Account Manager | Technical Account Management role | Defined separately | Must be approved by DSI Technical Manager or General Manager |
Pre Sales Update | Technical/Sales messages delivered by product or theme | Presentation by a consultant using vendor or DSI written content | Must be based on established presentations cannot guarantee ad-hoc sessions |
Sales update | Sales messages delivered by product or theme | Presentation by a consultant using vendor or DSI written content | Justification based on prospective business plan |
Meeting | Attending a meeting with a reseller and their customer to discuss a potential solution | Simple meeting, presentation and or chalk and talk session. May involve simple GUI demo | Qualification by DSI PS. Reseller must also be in attendance |
Seminar | To provide speakers at an event managed by the reseller | DSI written content (e.g. PowerPoint presentation) appropriate to the seminar | Justification based on prospective business plan |
Telephone email/support | Answering pre-sales queries from resellers or their customers | Responses to questions about product functionality | None |
Events | Support the resellers at marketing, PR or technical events such as shows | To provide technical assistance where the resource is not available to the reseller | Justification based on prospective business plan |
